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Apashion Support & Contact

Track your package:

The customer can find tracking information in your My Account details.

If an order includes multiple items, they may all have separate delivery dates and tracking information.

If the estimated delivery date for a package has passed and its tracking information hasn't changed, please allow an additional day or two for the package to be delivered.

Usually, packages arrive on or shortly after the estimated delivery date.

If the customer’s package shows as delivered, but they haven't yet received it, they should go to their My Account to Find My Order for more information.

Lack of up-to-date tracking information of customers parcels could be due to:

Delayed updates of the Apashion parcel tracking database.

The package may contain items sold and delivered by a third-party seller on Apashion.com.au. and third-party sellers sometimes don't provide Apashion with tracking information for these orders - tracking updates may be found on the website of the carrier delivering a customer’s package.

Contacting Carriers:

For orders fulfilled by Apashion, up to date tracking information will be found in the customer’s My Account.

In the event the customer wishes to contact the carrier delivering their package, for additional information, they should use go the Delivery section of My Account.

Finding a missing package that shows delivered:

Apashion works hard to ensure most of packages arrive on time, but occasionally, tracking may show as ‘delivered and you don't have your package.

Contacting the Carrier:

The carrier might have more information about the location of your order, or even a photo of where it has been left.

If that is the case, make sure you have your tracking number or delivery confirmation number handy. You can find out which carrier is delivering your package in the My Order and the carrier's contact information in Tracking.

Note: Some carriers may deliver after hours or on weekends. Delivery windows vary by carrier and location.

Cancel Items or Orders:

You can cancel items or orders by visiting the My Orders section - if the item hasn't shipped yet, cancel an item or an entire order there.

If the order has already been dispatched, you can't change it and for orders sold and fulfilled by a third-party seller only, you'll only have 30 minutes to make any changes.

However, after 30 minutes you'll still be able to request a cancellation by clicking Contact Seller and selecting Cancellation from the drop-down menu. If the order has already entered the dispatch process, this option won't be available.

After submitting the cancellation, we'll send you a confirmation message to the e-mail address on your account.

You can also confirm that the order was cancelled by visiting My Account.  If you see the order in the Cancelled section, it was successfully cancelled.

If your order was sold and fulfilled by Apashion or sold by a third-party seller and fulfilled by Apashion and can't be modified, you can refuse the parcel or return it using Returns.

If your order was sold and fulfilled by a third-party seller and can't be modified, please contact the seller for instructions. For more information on how to contact the seller, go to My Account.

Apashion Solutions:

All answers can be found in My Account or if you need to speak to one our customer service team, click on info@apashion.com.au

www.apashion.com.au